Terms and Conditions

1. Preface

CouponPilots recommends you to read the following terms and conditions attentively, to ensure that you have fully understood and accepted the terms governing the use of its service. By subscribing to CouponPilots, you commit yourself to respect them. If you cannot commit yourself to respect these terms, you cannot subscribe to CouponPilots.

Please understand that these terms are not there to limit your personal freedom, but to make your experience on our site as great as possible.

CouponPilots is a coupon Club that provides its members monthly coupons, e-gift cards, discounts or deals for third party merchant sites.

CouponPilots offers its members great value for money by negotiating e-Gift Cards at minimum 90% of their face value.

Each partner is handpicked by CouponPilots's product team and goes through a tough selection process. Quality means a lot to CouponPilots which is why only partners with the best product range are selected. CouponPilots is constantly working on getting more partners onboard to broaden your shopping options.

2. Legal information

Webstina Global SL, Identification Number: B93275014, Paseo Marítimo Rey de España, 144. Fuengirola (29640) Málaga.

3. Validity of the terms and conditions

3.1. Application

These current Terms and Conditions version 18012018 apply as from the 18th of January 2018.

3.2. Modification/changes

CouponPilots reserves the right to change the current terms and conditions at any time. When any changes are made, the new terms and conditions will be published on the website and you have 30 days to make yourself familiar with them. After the 30 days any existing member will be considered to have accepted the changes. Members should stay updated and regularly visit these terms on the site.

In case parts of these terms should be found invalid, the remaining terms are maintained and will remain valid.

3.3. Reference language

When CouponPilots has provided you with a translated version of its terms, you agree that the translation is provided for your convenience only and that the original English version will take precedence in case of any dispute with the site.

If there is any contradiction between what the English version of our terms says and what a translation says, the English version shall take precedence.

4. Member's responsibility

4.1. Conditions of the profile creation

By subscribing to CouponPilots.com, you accept the terms and conditions listed below. You also accept CouponPilots's privacy policy as indicated in the article « Privacy and respect to private life ». If you do not accept the terms and conditions, you cannot subscribe to CouponPilots.com.

Access to CouponPilots's services is limited to its members. In order to subscribe to CouponPilots, you must be at least 13 years old.

You are not allowed to enter other people's e-mail addresses or to use a fake e-mail address.

When you subscribe to CouponPilots, you are providing some information. These are: your name and surname, e-mail address, address. If you do not wish to provide this information, you cannot subscribe to CouponPilots.

The three commandments of the CouponPilots member:

N° 1. You are responsible for all your data being truthful and genuine.
N° 2. You are responsible for third party use of your information, as well as activities or statements coming from your account no matter if these are correct or not.
N° 3. You agree to the indemnification of CouponPilots with regards to responsibility, demands and costs that may occur as a result of your violation to this agreement or to your profile on CouponPilots.

4.2. Terms of use of the profile

You must take full responsibility of the equipment necessary to navigate on CouponPilots (e.g. computer, software, telecommunication systems etc.). Equivalently, the cost incurred by using said equipment lies with you.

4.3. Intellectual property

All rights to immaterial property of CouponPilots such as brands, copyrights, texts, pictures and logos are protected by copyright laws. The user is not allowed to use these rights both directly and indirectly by copying, reproducing or using part of the site without prior written permission from CouponPilots, as this will constitute a breach of the mentioned rights. Actions that violate CouponPilots's immaterial rights will be counteracted with an injunction from the tribunal without warning.

4.4. Deletion

CouponPilots reserves the right to delete profiles which have, according to the site, a behavior irreconcilable with its principles. You are only allowed to use CouponPilots for private use. It is thus strictly forbidden to use the site for professional purposes.

4.5. Exclusions

CouponPilots reserves the right to exclude a member, without warning, in the following cases:

- Service abuse
- Violation of the current terms and conditions
- Illegal behavior, non-ethical, irresponsible or any other behavior that could be construed as harassment
- Profiles considered to be fake
- General inacceptable behavior as defined by the site

Any behavior considered as in direct violation with the law will be reported to the relevant authorities, including the IP address of the member, time of creation of the subscription and any other necessary information.

5. CouponPilots's responsibility

5.1. Commitments of CouponPilots

CouponPilots commits itself:

To permanently delete from its database information that makes up a profile when a member cancels his subscription. This is the reason why a profile cannot be restored once canceled.

To answer within the shortest time messages sent to the customer service department.

To permanently delete from its database a member's e-mail address when the latter makes such a request via the support.

5.2. Limited responsibility

CouponPilots is not responsible to the user for:

Any direct or indirect loss that exceeds the amount the user has paid to the site.

5.3. Social responsibility of CouponPilots

As an international company, CouponPilots accepts its social responsibility wherever the country it operates in. CouponPilots tries to respect the culture as well as the traditions of each country, taking into consideration each of their concerns. CouponPilots tries to respect ethical values via technical and manual initiatives, as well as a close dialogue with our members.

5.4. Customer Service

CouponPilots's customer service is internally managed to provide a quick response and assistance of high quality to its members. You can contact the customer service department via email at: support@couponpilots.com

5.5. Spamming, scamming, fishing

A number of problems encountered on the internet are known and recurring. Some organizations and authorities do everything they can to inform internet users. CouponPilots strongly recommends you to visit the following websites which contain a wealth of information to protect your private life as well as that of your close friends and family:

INHOPE (International network cooperation against illegal Internet content): INHOPE is a worldwide network of hotlines that deals with reports of illegal Internet content. This is where organizations from all over the world work together to create common standards for hotline operation and fighting illegal use of the Internet.

Get Safe Online: Simply browsing the internet can be dangerous. Malicious websites contain viruses and spyware and criminals create fake sites to steal personal information. With Get Safe Online, learn how to protect yourself on the Internet.

5.6. Privacy and respect to private life

By accepting these terms and conditions, you accept the privacy policy as described below. You are recommended to read it carefully before accepting it. If you do not accept this privacy policy, you cannot subscribe to CouponPilots.

6. Data collected during the profile creation

When subscribing to CouponPilots, you may be receiving e-mails from CouponPilots under the following forms:

E-mails: welcoming you on the website, informing you about the last news or offers, deals and coupons available. We may also send you your password in case you have forgotten it.

Commercial offers and Newsletter: these can be either based on your interests or we can choose to send an offer to all of our members. They are exclusively sent from CouponPilots or partner websites.

Updates: regarding CouponPilots, as well as information about cooperations between CouponPilots and third parties.

User surveys: asking you to participate to CouponPilots surveys (measuring members' expectations...)

In addition to the content mentioned above, e-mails sent by CouponPilots may also include contents (ultimately advertising) originating from third parties based on the interests indicated by CouponPilots members.

Users can cancel their consent to receive e-mails from CouponPilots at any time by contacting the customer service department.

6.1. Data collected whilst in use

When you subscribe to CouponPilots, you accept that your information will be stored on CouponPilots servers and that part of it may be shared with third parties.

CouponPilots uses so-called "cookies". A "cookie" is a small file which is stored on your computer, containing an identification of the computer for CouponPilots. Cookies are used to enhance your experience on the site, for instance by remembering your e-mail address.

If you do not want "cookies" to be used, you can turn off this function in your Internet browser. However, this might reduce the website's features.

In connection with every visit to CouponPilots, your IP address, as well as e-mail address, is recorded. Your IP address is the address of the computer you use to connect to CouponPilots. The IP address is registered to ensure that CouponPilots is always capable of locating the computer used at any time in case of abuse or illegal activities on the website. It is for this reason that the IP address is stored after the cancelation of a subscription by a member.

6.2. Use of data

Information held about you by CouponPilots is used in different ways.

Generally, the information you provide us with is used to build CouponPilots's website.

More specifically, your name and e-mail address are used to identify you on CouponPilots so that we can contact you and send you coupons within the platform. Your e-mail address is also used to send you e-mails as described in the article "Data collected during the profile creation".

Your postcode is used to locate you geographically so that your experience from using CouponPilots can be improved. It will make it possible for you to get coupons that you can use in your local area.

CouponPilots may use information you provide in connection with your use of our service to try to improve it, by analyzing the way you use the website. For instance, cookies and IP addresses are used to examine which parts of the site you use the most and to provide you with a service that best meets your expectations.

6.3. Sharing of information

You accept that in the case of any abuse of our service by you or other members, the information that we have at our disposal, such as your IP address, may be passed on to the relevant authorities if they make such a demand.

CouponPilots is entitled to disclose all information that exists about you on the site to third parties if it is done anonymously or if the third party is subject to a confidentiality agreement. Such disclosure can for instance be in connection with analysis of statistics collected on the site, market studies or in preparation for advertisements on CouponPilots.

6.4. Data processing/use by a third party

CouponPilots may use an external company to carry out the technical maintenance of the site. In that case, the company will be handling data under the responsibility of CouponPilots.

Any company handling data for CouponPilots will be subject to the same requirements as CouponPilots regarding confidentiality.

If parts or all of CouponPilots are transferred to a third party, you must accept that your personal data held by CouponPilots can be passed on to this third party as long as the same terms of privacy are maintained.

7. Right to access and to correction

If you discover that your information is incorrect, you have the opportunity to correct it (except your e-mail address so CouponPilots can identify your profile). To do so, make such a request to CouponPilots's customer service who will then make the correction within a reasonable time.

Pursuant to the provisions of Organic Act 15/1999, of 13th December, on the Protection of Personal Data, you are hereby informed and expressly and unequivocally consent to the incorporation of your personal data to the personal data files held by Webstina Global SL, who owns CouponPilots, and to the processing of said data for the purposes of financial, accounting, tax and administrative management and for the management of providers. The Data Controller of the relevant files is: Webstina Global SL with registered office at Paseo Marítimo Rey de España, 144. Fuengirola (29640) Málaga.

You are hereby informed of the transfer of your personal data to the Spanish State Tax Agency to comply with obligations imposed by applicable legislation and to banking entities for the purposes of payment of receipts.

You further acknowledge and expressly and unequivocally agree to Webstina Global SL communicating your identification and business contact details, as well as any other data as may potentially be collected from the e-mails you exchange with Webstina Global SL, to any service providers who, in their capacity as data processors, may require access to those personal data to adequately perform the services contracted with Webstina Global SL in relation to the "Google Sites" service, and who may be located outside the European Economic Area, even in countries not granting an equivalent level of protection. In particular, you expressly consent to the communication of your personal data to Google España, with registered office at Plaza Pablo Ruiz Picasso, 1, Madrid, for the above purposes, save where otherwise expressly provided.

You may exercise your rights of access, rectification, deletion and opposition at the address of Webstina Global SL, and may for such purposes use any of Webstina Global SL communication channels, either personally at their offices by written notice by ordinary mail to the Data Controller or sending an e-mail to the following address: support@couponpilots.com. Any requests regarding the cancellation of the subscription or refunds should be addressed to CouponPilots's customer service department via email to: support@couponpilots.com

E-mail : support@couponpilots.com
Mail : Webstina Global SL Paseo Marítimo Rey de España, 144. Fuengirola (29640) Málaga

The user's request must contain the following information:

1. Email address and Name associated with the subscription to CouponPilots.
2. Detailed request.

You can cancel your subscription at any time by contacting CouponPilots's customer service department at support@couponpilots.com.

7.1. Modifications/Amendments

These terms for privacy can be modified or amended by CouponPilots according to the same rules that are applicable to the rest of these terms as mentioned in the article "Validity of the terms and conditions". The applicable terms can be found at any time on CouponPilots.com

8. Price and payment conditions

The access to the CouponPilots's Club is conditioned by an active subscription. CouponPilots has different subscription plans which depend on the offer the member signed up to. The payment for the subscription to CouponPilots's services is renewed monthly on the anniversary date.

All payments are processed by our payment provider. Our payment provider is PCI compliant and ensures the safety of our payments. CouponPilots does not at any time have access to the customer's credit card details. All payments are secured by an SSL certificate.

8.1. Promotional offers

Promotional offers may include a free trial of CouponPilots 's services for a short period as well as a welcome gift (delivered under the form of a gift card). When the trial offer ends, the subscription is automatically renewed at CouponPilots's ongoing subscription rate. The subscription can be cancelled at any time by simply contacting the customer service via e-mail at support@couponpilots.com.

Promotional offers are limited to one per household and per person and are valid until stocks last. In the case of CouponPilots running out of stock for a particular welcome gift, a similar product of identical value will be sent to the customer.

8.2. Rates

The price for a membership to CouponPilots has a fixed cost of USD 49.00 per month (VAT included).

Some promotional offers might include a trial period to a CouponPilots membership. Once this trial period is over, the membership will be renewed monthly.

CouponPilots currently has one type of offer:

- 10 day access to CouponPilots + a welcome gift (a coupon). In this offer you sign up for CouponPilots for a 10 day trial period, after which your subscription will be renewed monthly at the fixed price of USD 49.00. You may also have to pay a small premium of USD 0.29 for shipping and handling in selected countries.

The offer you sign up for is clearly stated on the campaign pages so please make sure you have understood which offer you sign up for before accepting the terms.

Prices of the shipping may vary from a country to another; ask the customer service department for further details.

8.3. Recurrent subscription

Subscription to CouponPilots is recurrent. This means that your subscription is automatically renewed if you do not cancel it before renewal date.

Some subscriptions start with a trial offer at preferential rates and/or a welcome gift. You can cancel your subscription at any time without further commitments as long as the cancellation reached CouponPilots no later than 72 hours before the next subscription period begins in order for the subscription not to be renewed.

Simply contact the Customer Service Department via email at support@couponpilots.com and one of our support agents will cancel your subscription for you.

8.4. Right to refunds

At CouponPilots's, customer satisfaction is our priority, which is why we offer all customers 10 days (from sign up) to change their mind and get a full refund.

Please note that e-Gift Cards that have been issued and paid for cannot be refunded.

If you would like to request a refund, please send an email to support@couponpilots.com.

8.5. Terms of payment

Payment on CouponPilots can only be made via bank cards listed on our site, such as: Visa, MasterCard, Visa Electron, and American Express.

Payments are secured by an SSL encryption and CouponPilots has no access to your card details at any time as all information is handled by an online payment service provider.

Card details provided by the member must be its own. In case of fraud with respect to the bank card, CouponPilots cannot be held responsible. In case of dispute regarding the payment, members must immediately inform CouponPilots via the customer service department (support@couponpilots.com)

CouponPilots reserves the right to modify payment terms, prices as well as the content of offers and services. These changes take effect immediately for all new users. All subscription information is available on the platform.

9. Invoicing and gift cards

When purchasing any product, subscription or service from CouponPilots, you acknowledge that invoices and gift cards are only issued electronically.

The gift cards are sent via SMS and e-mail at the anniversary date.

Gift cards are valid for 30 days from the date of purchase. Once a gift card is expired, it can no longer be used.

10. Applicable laws and relevant legislation

These Terms and Conditions are subject to Spanish legislation.

With express renunciation of any other jurisdiction that may apply, CouponPilots and the user are subject to that of the courts and tribunals of the domicile of the latter for any disputes regarding the interpretation and implementation of these Terms and Conditions, the access to this website, and the use of its services. If the user is domiciled out of Spain, CouponPilots and the user, with express renunciation of any other jurisdiction, will submit to the courts and tribunals applicable in every case according to the applicable rules and legislation.

Responsible for dataprocessing

Webstina Global SL, Identification Number: B93275014, Paseo Marítimo Rey de España, 144. Fuengirola (29640) Málaga.

© CouponPilots.com